In recent years, NLB has devoted significant attention to digitalization and improving the user experience. A key step was taken in 2023 when NLB introduced the new NLB Klik – a unified digital bank for both online and mobile devices. In addition to better transparency and easier use, the redesigned Klik also brought tools for better control over personal finances. Since then, the digital bank Klik has been continuously updated and enhanced with new features, which today (among others) include:
- Signing an NLB Personal Loan
- Changing limits on cards and personal accounts
- Opening an NLB Savings Account
- Easy management of various types of payments
- Quick communication with the bank
- Digital signing of documents
- Automatic categorization of transactions, making it easier to manage personal finances.
NLB is constantly planning and implementing innovations to further improve the user experience. At the same time, it places the greatest emphasis on the security of digital services, which was also recognized in the E-laborat study.