Respect our colleagues and maintain a pleasant working environment

Honesty is the basis of all responsible actions, particularly in banking. The employees of the NLB Group are honest and pursue the highest ethical standards. By ensuring safe, stimulating and health-friendly working environment, we are building a long-term and solid corporate culture which is an important stone in the mosaic of our success.

The NLB Group strives for good mutual relationships based on cooperation, mutual respect, politeness and assistance. Every employee respects the dignity and personal integrity of the colleagues, motivates them, helps them acquire new skills and knowledge and also contributes to their personal and career development. Every employee of the NLB Group is responsible for getting familiar with this Code and complying with it in our conduct.

The NLB Group therefore promotes the expression of opinions among the employees and open communication. Open communication and cooperation are the basis of our work. Before speaking, we first listen. Our word is our bond. We state clearly what we can and cannot do. We appreciate and actively seek feedback. We share information openly, and in a timely fashion. We give constructive criticism in a respectful and honest manner. We share knowledge for the good of the NLB Group, and learn from one another. In communications we are straightforward and unambiguous. We do not fear difficult questions and do not shift our tasks to others. We work with all stakeholders in good faith, and with professionalism.

We take care of the development of positive culture in the NLB Group and ensure that every individual is treated with respect and dignity, as an essential element of the NLB Group.

The NLB Group is committed to fair treatment of all candidates in all employment selection procedures. We judge on the basis of objective knowledge, experience and competencies. We guarantee equal opportunities for all employees in a fair and transparent manner, regardless of the gender, age, race, colour of the skin, nationality, sexual orientation, religious belief and other personal traits.

We at the NLB Group reject and will not tolerate any kind of discrimination, unequal and unfair treatment of employees and any violence, molestation, harassment or mobbing of individuals at their workplace.

Everybody can work in the NLB Group without fearing any such practices. We respect human rights of each individual and promote positive working environment which contributes to our success.

We at the NLB Group take care for the development of employees because we trust in the competencies, loyalty, integrity and devotion of our employees. The care for the development of employees leads to appropriate and successful performance and development of the company.

We therefore take care of safe and kind environment and make sure that we maintain a healthy working environment, relations based on mutual respect, and encourage employees to lead a healthy life. Employee satisfaction is very important for achieving our goals.

The NLB Group respects the right to privacy and interests of all the employees and therefore pays special attention to personal data protection of the employees.

Every employee is obliged to respect the right to privacy of their colleagues and handle their personal data in accordance with their internal rules and the foreseen procedures.

Our colleagues are our internal customers. We are obliged to treat them fairly, respectfully and responsibly. Treat them as you would treat an external customer. We can only be successful if we cooperate!

Good and open relationships between all employees of the NLB Group significantly contribute to business excellence. These relationships should be based on mutual cooperation, assistance and understanding. We respect the rights and duties of co-workers and also their differences. Any disagreements must not provoke incorrect conduct or infringement of the rules of operation and respectful and honest conduct.

As employees of the NLB Group we are obliged to contribute to an open and transparent mutual communication. The managerial staff are obliged to issue instructions and define tasks politely, clearly and comprehensibly. It is their responsibility to create a positive climate, to encourage co-workers to innovative thinking and to set a good example.

We are obliged to understand the needs of our internal customers and consider their interests. Based on our experience and expertise, we are committed to providing advanced, innovative and modern products and services suitable to their needs and requirements. Each of us strives to find opportunities for a good user experience of other employees in the NLB Group with whom they cooperate. The goal of each of us must be to ensure that interior customers of the NLB Group benefit in an optimised manner and that together we contribute to the efficiency and optimised user experience. We are even better when we work together!

As employees of the NLB Group we must refrain from all types of sexual, verbal or other harassment and molestation of their co-workers. Such harassment and molestation is not tolerated in the NLB Group and is prohibited. Harassment is any undesired behavior associated with any personal circumstance with the effect or intent of adversely affecting the dignity of a person or of creating an intimidating, hateful, degrading, shaming or insulting environment. Therefore, you yourself are obliged to ensure that your conduct does not put others in an uncomfortable position or threaten their health and safety.

Learn about and comply with the internal rules and procedures on health at work. You are obliged to immediately report to the relevant internal organisational units about unhealthy working environment or incidents as well as any physical violence or threat to the company property.

The employees of the NLB Group may not use for their own benefit or forward to any third person any confidential data specified by law and/or business secret determined as such by the member of the NLB Group and entrusted or in any other way made available to the employees. Any data which could obviously cause material damage if submitted to unauthorised persons shall also be deemed business secret.